DrPresence

The final result they presented exceeded expectations – not only was the visual design on point, the user flow designed was also easy to navigate and demonstrated strong user empathy.

- Mr. Quah, CTO of Dr. Presence

Background

Heuristic Analysis

Research - User Interview

We’ve interviewed 5 doctors, 4 caregivers, and 6 patients over Zoom.

From our conversations with them, a few insights really stick with us (circled in the image above):

1. 8/15 users use their phones to watch shows on Netflix, YouTube, Facebook, etc.
   - This discovery inspired us to design our UI with bigger icons, images or videos instead of text-heavy content and small CTA button.

2. 6/15 users need the app to be convenient and easy to use

3. 5/15 users need to be reminded or motivated on their health needs

4. 3/5 doctors require patients to be self-disciplined and responsible for their own health
   VS
   5/10 healthcare consumers do not record their measurements daily
   - These insights are the most interesting after all as the need of the doctors and the frustration of patients are essentially contradicting each other.
   Doctors want the patients to be compliant and recorded their health measurements diligently; whereas healthcare consumers find recording cumbersome especially their measurements are stable or fall within an acceptable range.

INDUSTRY ANALYSIS

Although the app is a pioneer of its kind (tele-monitoring), we knew there is a lot of apps out there that were trying to address different users’ health needs.

There are many ways of displaying information and motivate our user to track their health measurements and we cross-reference with our user research insights when we move on to design the flow, wireframes and UI components.

With the help of client’s medical advisor, we’ve also benchmarked with info displayed at the hospital to make sure the measurement and info-graph designed for Doctor’s app is easily understood by our user.

Personas

Previous Users’ Journey

Users’ Problem and Our Solution

Assumptions

Before jumping into our design process, we set some assumptions to help us stay focus on designing the solution.

1. Device compatibility

   • Wearables and monitoring devices sold in the market are reliable

   • Patients’ home monitoring devices are brands or models that are recommended by clinics

2. Sharing of health data

   • Patients are advised by their healthcare providers to inform doctors before sharing any medical records

   • Patients’ shared medical information will be transferred via a secure and encrypted digital platform

3. Contact list

   • Patients and doctors can scan QR codes to add each other on the app

   • Patients will only add trusted people into their contact list on the app

4. Others

   • The app will automatically switch users’ statuses to offline mode after 5 minutes of inactivity

   • Patients are advised by healthcare providers on the acceptable ranges for different types of measurements

New Navigation

New User Flows

Test with Mid-Fi Prototype

We’ve tested the app with 5 doctors and 5 healthcare consumers with the below tasks:

1. Users can sync a new device with 0 errors in 3 mins

2. Users can set an alert with 0 errors in 5 mins

3. Users can share measurements to Doctor Derek with 0 errors in 5 mins

4. Users can set a reminder to take their measurements with 0 errors in 5 mins

5. Users can grant contacts access to their medical information and alerts on the app with 0 errors in 8 mins

6. Doctors can check patients’ measurements for any irregular trend before deciding if there is a need to change their care plans with 0 errors in 5 mins

Usability Insights

Next Step

Healthcare Consumer App

Content strategy

• Change ‘Relationships’ to ‘Contacts’

• Task 3: Refine popup copy

Navigation

• Separate ‘Settings’ from ‘Accounts

• Bring out the feature on the dashboard instead of categorizing it under ‘Account’

• Separate ‘Notifications’ with ‘Alerts and Reminders’

Flow

• Reiterate Tasks 3 and 5 flows

Navigation 2.0

Adding Content and UI Direction

Wireflow 2.0

What did the client say?

This team organised and conducted their user interviews efficiently, and their subsequent user analysis provided us with behavioural insights we had not previously considered. This analysis would not have been possible without dedicated research done into the medical industry, as well as into more specific related products. They were able to iterate on their prototypes quickly based on our feedback, and were not afraid to overhaul entire components whenever necessary.

Try out our latest prototype!